Refund Policy

This policy is part of the Terms of Service between you and Idea Engine LLC, which operates banter. It is short on purpose. Here is the whole of it.

First payment, 14 days

If you subscribe to a paid plan and it is not for you, tell us within 14 days of your first payment and we will refund it in full, even if you have used the plan. This applies once per person, to the first payment on a subscription — it is not a recurring monthly trial.

Canceling later

You can cancel at any time from your account page (Account → Manage billing). Canceling stops your subscription renewing; you keep access to your plan for the rest of the period you already paid for, and it then ends. Outside the first 14 days, we do not offer pro-rata refunds for canceling partway through a billing period.

How to ask

Email support@idea-engine.studio from the email address on your account and tell us you would like a refund. We will confirm and process it back to your original payment method, usually within a few business days; your bank may take longer to show it.

Your statutory rights

Nothing in this policy limits any consumer protection right you have under the law of the country or state you live in. Where a statutory right gives you more than this policy does, the statutory right applies.

Contact

Idea Engine LLC, Wisconsin, USAMailing address available on request at privacy@idea-engine.studiosupport@idea-engine.studio